Your personal data

RezetHub keeps a record that customers and auditors rely on, and that record cannot be edited. So personal data is kept out of it.

How personal data is kept

A person’s name, email address and phone number are kept in a separate store. The records (batches, runs, consignments, tasks, the access log) never hold them. They hold a token instead, which stands for the person.

• Where a screen shows a person’s name, it is looked up from the separate store as the screen opens.
• If the person is erased, their details are deleted from the separate store. Every record that named them stays readable and shows the token instead. Nothing recorded about the work changes.

Your own details

Open Profile from the menu under your name.

• Change your First name, Last name and Phone, then press Save.
• Add a photo or Change photo: a JPEG, PNG or WebP. RezetHub keeps a small square copy and nothing else from the file, so details such as where a phone took the picture are not kept. Remove photo deletes it; people in your organisation then see your initials. Press Remove photo again to confirm, or Keep my photo.
• Your Work email is how you sign in and how your organisation identifies you, so an administrator changes it, not you.

What the assistant remembers about you

The Profile page lists What the assistant remembers about you. The assistant saves what it learns about how you work without asking, and says so in its answer when it does. Nobody else can read this list, administrators included.

• Forget removes one entry.
• Forget everything removes all of them. This cannot be undone. Confirm with Forget everything, or press Keep my memory.

The same page shows what your organisation has told its assistant. Only an organisation administrator can change that.

Your notifications

Your notifications and notification settings are personal data. Notifications are deleted 90 days after they were raised. See Notifications.

Leaving an organisation

An organisation administrator can Deactivate or Remove a member under Settings > People. See Organisation and staff.

• Deactivate only stops the person signing in.
• Remove ends their seat and their sign-in. If they belong to no other organisation, their email address is released.

Neither one deletes the records the person made. Those name them by token.

Erasing an outside contact

Your organisation’s contact book holds the people you deal with outside the organisation. An administrator can erase one from Settings > Contacts with Erase this person.

The confirmation, Erase followed by the contact’s name, says how many places name them. Press Erase — no way back, or Keep this contact.

Note

Erasing is a hard delete. The contact’s name, email and phone are deleted for good, with no copy kept to restore from. Every place that named them stays readable and shows the token instead, and nothing recorded about the work is changed or removed.

Getting a copy of your data

RezetHub does not yet offer a download of one person’s data from within the app. If you, or someone your organisation holds data about, asks for a copy, ask your organisation’s administrator, who can raise it with RezetHub.